Financial institutions have only 14 minutes and 20 seconds to digitally on-board customers

Research from Signicat finds that financial institutions have just over 14 minutes to on-board a customer—a target many are failing to meet London, 26th September 2019 – Signicat, a pioneer in trusted digital identity, today revealed that on average it takes consumers just 14 minutes and 20 seconds to abandon financial services applications. The findings, … Read more

Insurers neglecting customer service on digital channels, Eptica finds

Poor performance and focus on social media damages trust and risks future revenues Reading, UK, 24 September 2019 – Insurers are the least trusted companies in the UK and are unable to answer over half of routine questions successfully, according to research commissioned by digital customer experience technology provider, Eptica. Eptica Insurance Digital CX Study … Read more